Delete your account and your data

How to ask

Yourself, right away: in the app, Account → Delete my account; on this site, the « My account » page, at the bottom. You confirm with your password — or, for an account opened with Google or Apple, with a code the app sends you by email — and everything is erased at once. With access to neither, write to us from the contact page, or to the publisher's email address, with « Account deletion » as the subject and the email address of the account. Nothing else is asked for: no reason, no identity document. We only check that the request really comes from the account holder, usually by replying to the account's address, and then we delete. dev@azetta.app · Contact

Before you delete: the subscription

Deleting the account also cancels your subscription, at once. To keep access until the end of the paid period, cancel first from « My account » and delete the account afterwards. A period already paid is not refunded merely because the account is deleted.

What is erased

Everything that ties you to Azetta:

• The account: email address, name, password, link with Google or Apple.
• The profile: age, sex, height, weight, measurements, goal, level, declared pain.
• Training and nutrition: plans, workouts, runs, meals, scanned products, progress photos.
• The backup of your data on the server, and its file on the disk.
• The conversations with the coach and the photos you sent it.
• The community: posts, comments, likes, follows, gym bookings.
• Outside connections: Strava is disconnected and its access tokens destroyed.
• On your phone, all that is left is to uninstall the app: what it keeps locally goes with it.

What is kept, and why

Almost nothing, and never to find you again:

• Invoices and proof of payment: 10 years, because accounting law requires it (art. 958f of the Swiss Code of Obligations). They carry your name and an amount, nothing about your training.
• A message sent from the site: 24 months, long enough to account for the answer given.
• The server's technical logs: 30 days at most, then erased by themselves.
• The backups, for as long as their rotation lasts: 30 days at most.
• The accounting lines of the AI coach (date, model, token count, cost — never the content) and nameless counts: they lose every link to you and can no longer lead back to you.

How long it takes

From the app or the site, it is immediate. A written request is acknowledged within 72 hours and carried out within 30 days at the latest, usually well before; you get an email when it is done. Deletion is final: there is no bin, and nothing is restored afterwards.

Erasing without deleting the account

In the app you can erase the server backup, disconnect Strava, take down a post, a comment or a photo, one at a time, without touching the account. What is erased there is erased for good.